Our Policies

NO CANCELLATION, NO EXCHANGE and NO REFUND POLICY

Once a purchase is made via Tanamera online retail, it is strictly non-cancellable, non-exchangeable and non-refundable.

Please re-check the product(s) ordered and the address of delivery before finalizing your online purchases.

Tanamera online retail currently delivers to addresses in Malaysia, Brunei Darussalam and Singapore under the following terms &conditions:

Tanamera online retail purchases received after 2pm will be processed the following working day (Tanamera main office in Selangor, Malaysia does not operate on Saturdays, Sundays and public holidays).

All deliveries of Tanamera retail products should reach online shoppers address within 2-3 working days for Peninsular Malaysia and 4-5 working days for addresses in Sabah & Sarawak (Free delivery for purchases of RM100 total value and above, where else a flat rate of RM12 will be charged for purchases of RM99 and below).

For deliveries returned to Tanamera Tropical Spa Sdn Bhd due to shoppers none responds to the courier deliver attempts, will be charged for the processing and re-delivery fees, even if the initial delivery was free.

All deliveries of Tanamera retail products to Brunei Darussalam should reach online shoppers address within 7-10 working days (Free delivery for purchases of RM400 total value and above, flat rate of RM65 will be charged for purchases of RM399 and below). Brunei Darussalam online shoppers will be subjected to Brunei Darussalam GST before taking delivery of their purchases/ order and or any other related chargers imposed by the Brunei Darussalam authorities.

 All deliveries of Tanamera retail products to Singapore should reach online shoppers address within 7-10 working days (Free delivery for purchases of RM300 total value and above, flat rate of RM40 will be charged for purchases of RM299 and below). Singapore online shoppers will be subjected to Singapore GST before taking delivery of their purchases/ order and or any other related chargers imposed by the Singapore authorities.

REPLACEMENT POLICY

  • Affected online shopper must make replacement claim within fourteen (14) working days of the purchased date.
  • We only provide replacement for faulty products defined as “products with manufacturing defects rendering it unusable”.
  • Please write to us at info@tanamera.com.myand we will provide necessary assistance and proper verification. You will also be required to provide photographic evidence to enable us to process your request.
  • Should a product qualify for replacement, the affected online shopper is kindly requested to have the defective product repacked as best possible for collection by our courier.
  • Subject to availability we should be able to replace the defective product no later than three (3) months of the verification date, unless informed otherwise.

Complaints and Disputes

Complaints or disputes can be submitted in writing to info@tanamera.com.my or by calling +6012 229 0564. We shell respond to you within 14 working days via email or telephone.

In the event of disputes that cannot be resolved between Tanamera Tropical Spa Sdn Bhd and you, you may also submit your disputes to the Tribunal For Consumer Claims Malaysia (TCC) under the Ministry of Domestic Trade, Cooperatives and Consumerism: http://ttpm.kpdnkk.gov.my/portal/index.php/en/tribunal

Tanamera Tropical Spa Sdn Bhd will NOT be liable for any costs incurred arising from the use of this service. All terms and conditions of the services provided by TCC is the subject entirely under the Ministry of Domestic Trade, Cooperatives and Consumerism. For more information, please visit the FAQ page from the website: http://ttpm.kpdnkk.gov.my/portal/index.php/en/faq

Exceptions

The guidelines and policies outlined above may change at any time without prior notice and other terms may apply when we run promotions. For any queries, send us an email at info@tanamera.com.my

This Privacy Policy governs the manner in which Tanamera Tropical Spa Sdn Bhd collects, uses, maintains and discloses information collected from users (each, a “User”) of the tanamera.com.my website (“Site”). This privacy policy applies to the Site and all products and services offered by Tanamera Tropical Spa Sdn Bhd.

Personal identification information

We may collect personal identification information from Users in a variety of ways, including, but not limited to, when Users visit our site, register on the site, and in connection with other activities, services, features or resources we make available on our Site. Users may be asked for, as appropriate, name, email address, mailing address and phone number. We will collect personal identification information from Users only if they voluntarily submit such information to us. Users can always refuse to supply personally identification information, except that it may prevent them from engaging in certain Site related activities.

Non-personal identification information

We may collect non-personal identification information about Users whenever they interact with our Site. Non-personal identification information may include the browser name, the type of computer and technical information about Users means of connection to our Site, such as the operating system and the Internet service provider’s utilized and other similar information.

Web browser cookies

Our Site may use “cookies” to enhance User experience. User’s web browser places cookies on their hard drive for record-keeping purposes and sometimes to track information about them. User may choose to set their web browser to refuse cookies, or to alert you when cookies are being sent. If they do so, note that some parts of the Site may not function properly.

How we use collected information

Tanamera Tropical Spa Sdn Bhd may collect and use Users personal information for the following purposes:

  • To improve customer service
    We may use feedback you provide to improve our products and services.
  • To improve our Site
    We may use feedback you provide to improve our products and services.
  • To process payments
    We may use the information Users provide about themselves when placing an order only to provide service to that order. We do not share this information with outside parties except to the extent necessary to provide the service.
  • To run a promotion, contest, survey or other Site feature
    To send Users information they agreed to receive about topics we think will be of interest to them.
  • To send periodic emails
    We may use the email address to send User information and updates pertaining to their order. It may also be used to respond to their inquiries, questions, and/or other requests. If User decides to opt-in to our mailing list, they will receive emails that may include company news, updates, related product or service information, etc. If at any time the User would like to unsubscribe from receiving future emails, we include detailed unsubscribe instructions at the bottom of each email.

How we protect your information

We adopt appropriate data collection, storage and processing practices and security measures to protect against unauthorized access, alteration, disclosure or destruction of your personal information, username, password, transaction information and data stored on our Site

Sharing your personal information

We do not sell, trade, or rent Users personal identification information to others. We may share generic aggregated demographic information not linked to any personal identification information regarding visitors and users with our business partners, trusted affiliates and advertisers for the purposes outlined above. We may use third party service providers to help us operate our business and the Site or administer activities on our behalf, such as sending out newsletters or surveys. We may share your information with these third parties for those limited purposes provided that you have given us your permission.

Changes to this privacy policy

Tanamera Tropical Spa Sdn Bhd has the discretion to update this privacy policy at any time. When we do, we will post a notification on the main page of our Site, revise the updated date at the bottom of this page and send you an email. We encourage Users to frequently check this page for any changes to stay informed about how we are helping to protect the personal information we collect. You acknowledge and agree that it is your responsibility to review this privacy policy periodically and become aware of modifications.

Your acceptance of these terms

By using this Site, you signify your acceptance of this policy and terms of service. If you do not agree to this policy, please do not use our Site. Your continued use of the Site following the posting of changes to this policy will be deemed your acceptance of those changes.

Copyright

The entire content included in this site, including but not limited to text, graphics or code is copyrighted as a collective work under the copyright laws, and is the property of Tanamera. Permission is granted to electronically copy and print hard copy portions of this site for the sole purpose of placing an order with Tanamera or purchasing Tanamera products. Any other use, including but not limited to the reproduction, distribution, display or transmission of the content of this site is strictly prohibited, unless authorized by Tanamera. You further agree not to change or delete any proprietary notices from materials downloaded from the site.