Online Shopping Policy

Details of the products available for purchase (including their price) are set out on Tanamera Malaysia Online Retail. Tanamera takes all reasonable care to ensure that all details, descriptions and prices of products appearing on the Tanamera Malaysia Online Retail are correct at the time when the relevant information is placed onto the Tanamera Malaysia Online Retail. Although every effort is made to keep Tanamera Malaysia Online Retail as up-to-date as possible, the information appearing at a particular time may not always reflect the position exactly at the moment you place an order.

Purchasing of Tanamera Products

Eligibility to order criteria:

You may only purchase products:

1. Available for sale and details of which appear on the Tanamera Malaysia Online Retail.
2. For delivery within Peninsular Malaysia & East Malaysia, Brunei and Singapore; and
3. For personal use, either by yourself or by your intended recipient(s) of the products Tanamera reserves the right to decline any order that it has reasonable cause to believe is for onward sale other than through distribution channels approved by Tanamera.

Ordering

1. Once you have selected the products you wish to order, click on the “Checkout” button at the end of the checkout process.
2. Click on the “Checkout” button, you have made a binding offer for the sale of goods. Payment can be made via Online Transfer & Credit Card.
3. Tanamera will E-mail you to confirm your successful product order has been received.
4. We are deemed to have accepted your offer, and a corresponding contract of sale for the products you have ordered is concluded between you and Tanamera only upon those products being dispatched to you, as detailed in the dispatch confirmation E-mail.

Discount & Promotions Policy

1. Discounts and promotions are available to all customers unless specifically stated for select groups (e.g., new customers, newsletter subscribers).
2. Tanamera reserves right to determine the type of promotions.
3. Certain SKU may be excluded from promotions (e.g., gift sets, bundles, limited-edition items (eg: Diffuser))
4. Discounts do not apply to items already on sale, unless stated.
5. All discounts and promotions are time-sensitive and valid within their designated start and end dates.
6. Discount codes cannot be exchanged for cash, store credit, or applied to previous purchases.
7. Customers are entitled to single promotions only, no joined/conjunction promotions/discount allowed unless stated.
8. Any return of purchased items using a discount, the refund will reflect the discounted price paid.
9. Tanamera Tropical Spa reserves the right to reject or cancel any discount or promotion in the case of fraudulent activity, misuse, or violation of the promotion’s terms and conditions without prior notice.

Damaged or Faulty Products and Incorrect Goods Received

Complaints or disputes accompanied with photographic evidence can be submitted in writing to info@tanamera.com.my or by calling +6016 200 4109. We shall respond to you within 14 working days via email or telephone.

In the event of disputes that cannot be resolved between Tanamera Tropical Spa Sdn Bhd and you, you may also submit your disputes to the Tribunal For Consumer Claims Malaysia (TCC) under the Ministry of Domestic Trade, Cooperatives and Consumerism: http://ttpm.kpdnkk.gov.my/portal/index.php/en/tribunal

Tanamera Tropical Spa Sdn Bhd will NOT be liable for any costs incurred arising from the use of this service. All terms and conditions of the services provided by TCC is the subject entirely under the Ministry of Domestic Trade, Cooperatives and Consumerism. For more information, please visit the FAQ page from the website: http://ttpm.kpdnkk.gov.my/portal/index.php/en/faq

NO CANCELLATION, NO EXCHANGE and NO REFUND POLICY

Once a purchase is made via Tanamera online retail, it is strictly non-cancellable, non-exchangeable and non-refundable.

IMPORTANT : Please re-check the product(s) ordered and the address of delivery stated before finalizing your online purchases.

Tanamera online retail purchases received after 2pm will be processed the following working day (Tanamera main office in Selangor, Malaysia does not operate on Saturdays, Sundays and public holidays).

All deliveries of Tanamera retail products should reach online shoppers address within 2-3 working days for Peninsular Malaysia and 4-5 working days for addresses in Sabah & Sarawak (Free delivery for purchases of RM130 total value and above, where else a flat rate of RM12 will be charged for purchases of RM129 and below).

For deliveries returned to Tanamera Tropical Spa Sdn Bhd due to shopper’s non-responds to the courier deliver attempts, will be charged for the processing and re-delivery fees, even if the initial delivery was free.

 

Clearance Sale Terms and Conditions

1. Sale Duration: The clearance sale is valid from date to date as advertised. Prices are subject to change after advertised period.

2. Eligibility: The sale applies only to designated clearance items. Regular-priced items are not included.

3. Discounts: Discounts are as marked and cannot be combined with any other promotions or discounts.

4. Stock Availability: All clearance items are subject to limited availability. Once an item is sold out, it will not be restocked.

5. Returns and Exchanges: All clearance sales are final. No returns or exchanges will be accepted on clearance items.

6. Pricing Errors: We reserve the right to correct any pricing errors on our website. If an error occurs, we will notify you and cancel the order if necessary.

7. Shipping: Standard shipping rates apply to all orders, including clearance items.

8. Modification of Terms: We reserve the right to modify or cancel the clearance sale at any time without prior notice.

9. Contact Information: For any inquiries, please contact our customer service respectively.

By participating in our clearance sale, you acknowledge and agree to these terms and conditions. Thank you for shopping with us!